FAQ
🚚 Shipping & Delivery
Do you ship worldwide?
Yes, we ship specifically to the US, UK, and most European countries. We use reliable international logistics partners to ensure your drone arrives safely.
How long does shipping take?
Order processing usually takes 1-3 business days. Once shipped, standard delivery typically takes between 7-15 business days, depending on your location and customs clearance.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing your tracking number and a link to track your package status.
💰 Payment & Ordering
What payment methods do you accept?
We securely process all payments through PayPal. This ensures your transaction is 100% safe.
Can I pay with a credit card if I don't have PayPal?
Yes, absolutely! You do not need a PayPal account to pay. Simply select "Pay with Credit Card" or "Check Out as Guest" at the PayPal payment page, and you can use your Visa, Mastercard, or American Express directly.
Can I cancel or change my order?
If you need to change or cancel your order, please contact us immediately at prodrone.uk@outlook.com. We process orders quickly, so we can only make changes before the package has been dispatched.
🚁 Product & Usage
Are these drones suitable for beginners?
Yes! We offer a range of drones suitable for all skill levels. Most of our models come with features like "One-Key Takeoff/Landing" and "Altitude Hold," making them very easy for beginners to fly.
Do the drones come with a camera?
Most of our drones are equipped with high-definition cameras for aerial photography. Please check the specific product description for camera details (e.g., 1080P, 4K) of the model you are interested in.
🔄 Returns & Refunds
What is your return policy?
For detailed information regarding returns, exchanges, and refunds, please refer to our dedicated Return Policy page.
📧 Contact Us
Still have questions? We're here to help!
Email us at: prodrone.uk@outlook.com
We aim to respond to all inquiries within 24 hours.