Contact Us

Need Help? Let’s Talk Drones.

Specs clarification, flight tips, shipping updates, or order support — our Pilot Team is ready to help you navigate the sky.

⏱️ The ProDrone Promise

We treat every inquiry with pilot-level precision.
Typical response time: within 24 hours (Mon–Fri, business days).

📧 Email Support (Best for Technical)

Recommended for: Technical troubleshooting, photo/video evidence for returns, and detailed flight log reviews.

support@prodrone.org.uk

💬 WhatsApp (Fast Questions)

Best for: Pre-purchase advice and urgent delivery status. WhatsApp replies follow EU/NL business hours.

WhatsApp (NL): +31 6 29850272
To help us reply faster: If you have an order, please include your Order Number. For pre-purchase questions, share the Product Link + Your Country/Region.

Or message us directly using the form below:

Our support system will automatically notify our Pilot Team. Please include your order number in the message field for priority handling.

ProDrone Operations Centre
Suite 2508, 25/F, Block A, International Innovation Center
1006 Shennan Avenue, Futian District, Shenzhen, 518026, China
Mailing address only — for returns, please contact support first to receive an RMA and the correct service center address.