Refund Policy
✨ The "Pilot's Guarantee"
Your satisfaction is our absolute priority. We offer a 30-day return request window from delivery for unopened and factory-sealed items, as well as opened but unflown items, subject to the condition-based refund terms below.
To ensure every pilot in our community receives safe and properly inspected equipment, return eligibility and refund value are based on the condition of the product.
1. Eligibility & Condition
| Item Condition | Refund / Resolution |
|---|---|
| Unopened & Factory Sealed | 100% Full Refund |
| Opened but Unflown | Refund Less 10% Recertification Fee* |
| Activated or Flown | Warranty Support (See Section 3) |
Return requests for Unopened & Factory Sealed and Opened but Unflown items must be submitted within 30 days of delivery.
*About the Recertification Fee: A 10% recertification fee applies only to opened-but-unflown items. This covers inspection, calibration, data clearing, and preparation required before the aircraft can safely return to inventory.
2. Simplified Exchange Process
Looking for a different model? We make swapping gear easy:
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Start: Email us or use our Online Request Form with your Order Number.
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Verify: A quick photo of the sealed box or the item's condition is all we need.
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Exchange: Once your return is received at our hub, we will ship your new selection immediately.
3. Expert Defect Diagnostics
If you suspect a manufacturing fault, don't worry. Our Smart Diagnostics can analyze flight logs remotely, resolving many issues without you needing to ship the drone back.
Confirmed manufacturing defects are eligible for priority replacement or a 100% refund, including return shipping.
4. Starting Your RMA
To ensure your return is tracked and safe, please contact us to receive your unique RMA code. Our pilot support team typically responds within 1–2 business days.
IMPORTANT: Do not ship to the address shown on the original shipping label.
Please wait for our team to provide the correct technical service center address for your RMA.
For non-defect returns, customers are responsible for arranging the return shipment after receiving the RMA and correct service center address.
Once the returned item has been received and inspected, approved refunds are processed within 5–10 business days.
Battery Safety Notice: Never ship physically damaged or swollen batteries. If you are unsure how to handle a battery, please contact us for immediate professional guidance.
🛡️ A Fair Deal for Every Pilot
Built on transparency, safety, and mutual respect.
Your statutory rights are always fully protected.
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