Have a question? We’re here to help.
Explore our Community FAQ for quick answers.
Still have flight-related queries? Connect with our team of aviation enthusiasts.
Support Hours: 8:00 AM – 8:30 PM, UK Business Days (GMT).
Giving Back, Together
We believe in sharing our passion for flight with the world. That is why we personally set aside $1 from our earnings on every order to support STEM education and wildlife conservation.
We simply want you to know that because of your support, these contributions are possible. This is a gift from our team on your behalf—there is nothing extra for you to do or worry about at checkout.
Thank you for helping us make a small difference.
Shipping & Delivery
Free Worldwide Shipping. All prices include duties and taxes—the price you see is the price you pay at your door.
Estimated Times:
- UK: 7 - 12 Business Days
- US / Canada: 8 - 15 Business Days
- Rest of World: 10 - 20 Business Days
For more details, visit our Shipping Policy.
Secure Payments via PayPal
Buyer Protection First. We exclusively use PayPal because it offers the industry's strongest protection for high-value drone equipment.
No PayPal account? No problem. You can still pay with your Credit or Debit Card (Visa, Mastercard, Amex). Simply select the "Pay with Debit or Credit Card" (Guest Checkout) option on the PayPal login page to complete your purchase securely.
We value your security from checkout to takeoff.
Returns & Expert Support
Refund Processing: Refunds are processed within 7-14 business days once your cancellation or return is confirmed.
Important: Do not send your package back to the address on the shipping label. Please email support@prodrone.org.uk to receive your unique RMA number and the correct return warehouse address.
Please see our specific Return & Refund Policy for full details.
Alliance Insights
Laws, travel tips, gear reviews, crash lessons, and golden-hour wins — written by the Alliance. Submit your piece: support@prodrone.org.uk
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2026 Drone Law Survival Guide: UK 100g, US Remo...
From Pilots, For Pilots. This bar-napkin drone law cheat sheet (not legal advice) highlights what actually bites when travelling in our most-shipped destinations. It covers the UK’s 100g threshold from...
2026 Drone Law Survival Guide: UK 100g, US Remo...
From Pilots, For Pilots. This bar-napkin drone law cheat sheet (not legal advice) highlights what actually bites when travelling in our most-shipped destinations. It covers the UK’s 100g threshold from...
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Beginner Drones UK (2026): £100–£300 Buying Gui...
Buying your first drone in the UK for £100–£300? This is where spec-sheet lies and Zombie apps rinse beginners. Here’s our no-fluff 2026 buying filter—what actually matters (stability, link, app),...
Beginner Drones UK (2026): £100–£300 Buying Gui...
Buying your first drone in the UK for £100–£300? This is where spec-sheet lies and Zombie apps rinse beginners. Here’s our no-fluff 2026 buying filter—what actually matters (stability, link, app),...
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UK Beginner Drone Guide 2026: 8 Red Flags That’...
Excerpt: Don’t spend £200 just to ruin your weekend. From the new 2026 CAA 100g registration rules to "zombie apps," we reveal the 8 blunt red flags that most budget...
UK Beginner Drone Guide 2026: 8 Red Flags That’...
Excerpt: Don’t spend £200 just to ruin your weekend. From the new 2026 CAA 100g registration rules to "zombie apps," we reveal the 8 blunt red flags that most budget...
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2026 Beginner’s Guide: Before You Join the ProD...
Before your brand-new drone turns into a tree-seeking missile, read our 2026 UK CAA beginner’s guide. Learn about Flyer IDs, obstacle avoidance, and how to join the ProDrone Alliance.
2026 Beginner’s Guide: Before You Join the ProD...
Before your brand-new drone turns into a tree-seeking missile, read our 2026 UK CAA beginner’s guide. Learn about Flyer IDs, obstacle avoidance, and how to join the ProDrone Alliance.
I am very satisfied, everything is of high quality, the seller is extremely responsive and we corresponded very easily. The kindness and availability was great
I’m really impressed with this drone! The video quality is super clear, it's easy to control, and very beginner-friendly. The battery life is decent, and the foldable design makes it convenient to carry. Shipping was fast and the customer service was great. Highly recommend it!