1 von 3

Have a question? We’re here to help.

Explore our Community FAQ for quick answers.
Still have flight-related queries? Connect with our team of aviation enthusiasts.

Support Hours: 8:00 AM – 8:30 PM, UK Business Days (GMT).

drone-product-support-team-experts-prodrone.jpg__PID:e7f7b91a-17a8-441d-a1b9-b937f2b2c18a

Giving Back, Together

We believe in sharing our passion for flight with the world. That is why we personally set aside $1 from our earnings on every order to support STEM education and wildlife conservation.

We simply want you to know that because of your support, these contributions are possible. This is a gift from our team on your behalf—there is nothing extra for you to do or worry about at checkout.

Thank you for helping us make a small difference.

Shipping & Delivery

Free Worldwide Shipping. All prices include duties and taxes—the price you see is the price you pay at your door.

Estimated Times:

  • UK: 7 - 12 Business Days
  • US / Canada: 8 - 15 Business Days
  • Rest of World: 10 - 20 Business Days

For more details, visit our Shipping Policy.

Secure Payments via PayPal

Buyer Protection First. We exclusively use PayPal because it offers the industry's strongest protection for high-value drone equipment.

No PayPal account? No problem. You can still pay with your Credit or Debit Card (Visa, Mastercard, Amex). Simply select the "Pay with Debit or Credit Card" (Guest Checkout) option on the PayPal login page to complete your purchase securely.

We value your security from checkout to takeoff.

Returns & Expert Support

Refund Processing: Refunds are processed within 7-14 business days once your cancellation or return is confirmed.

Important: Do not send your package back to the address on the shipping label. Please email support@prodrone.org.uk to receive your unique RMA number and the correct return warehouse address.

Please see our specific Return & Refund Policy for full details.

Alliance Insights

Laws, travel tips, gear reviews, crash lessons, and golden-hour wins — written by the Alliance. Submit your piece: support@prodrone.org.uk

What ProDrone Pilots Say

Verified reviews from our community